Medical practices lose thousands every year to payment processing fees, billing complexity, and slow collections. Hip Digital gives your practice transparent pricing, and HIPAA-aware payment workflows so you earn instead of just paying.
Accept credit cards, debit, HSA/FSA cards, and ACH payments from patients — at interchange-plus rates that are far below what most medical billing platforms charge. Works for co-pays, balances, deposits, and full invoices.
Accept Health Savings Account and Flexible Spending Account cards with no extra setup. Patients appreciate the flexibility. You get paid in full, faster.
Send patients a payment link by text or email. They pay from their phone in under 60 seconds — no login, no portal, no friction. Reduce outstanding balances and eliminate paper billing costs.
Track collections by provider, location, or service type. Full transaction history, settlement reports, and chargeback management in a single online portal — accessible from any device.
From front-desk co-pays to post-visit balances, Hip Digital gives your team the tools to collect payments quickly and compliantly — without the complexity of traditional medical billing software.
Average Monthly Savings Per Merchant
Compared to your current processor · No hidden fees
Average Monthly Savings Per Merchant
Compared to your current processor · No hidden fees
HSA / FSA Acceptance
Text-to-Pay
Online Invoicing
ACH / eCheck
Gift & Loyalty
Virtual Terminal
Recurring Billing
Chargeback Protection
Same-Day Deposits
Multi-Provider Reports
Streamline collections, speed up patient payments, and cut costs with payment tools designed for the demands of busy medical practices.
Lowest Rate Ever — Per Month
Flat monthly plan · Unlimited transactions · No hidden fees
No Long-Term Contracts
No Hidden Fees
Cancel Anytime
Accept cards, contactless, HSA/FSA, and mobile payments at check-in or check-out — reducing wait times and freeing staff to focus on patient care.
Faster patient check-out on average
No long-term contracts. No hidden fees. Just simple, low-cost payment solutions that work — with full transparency on every line of your statement.
Typical monthly processing cost
Designed for the demands of busy medical practices — from solo practitioners to multi-provider clinics handling high daily patient volume.
Average annual savings per merchant
"Before Hip Digital, we were paying bundled rates through our EHR's billing module and had no visibility into what we were actually being charged. Hip Digital reviewed our statements, identified over $800/month in unnecessary markup, and switched us to interchange-plus pricing within a week. Our front desk now uses text-to-pay for post-visit balances, and collections that used to take 30+ days are settling in 48 hours. We haven't looked back."
— Practice Administrator, Family Medicine Group, Ohio (4 providers, 2 locations)
Most payment processors — and nearly every medical billing platform — charge bundled rates that hide how much markup you’re actually paying. On a $5,000 patient balance collected by credit card, you could be paying $150 or more in fees. And none of that comes back to you.
Hip Digital works differently. We use transparent interchange-plus pricing so you always see the actual card network rate and our small fixed markup — nothing bundled, nothing hidden.
Whether you’re a solo practitioner, a multi-provider group, or a specialty clinic, we scale with your volume — with no long-term contracts and no termination fees.
Real US-based support agents available around the clock. No overseas call centers, no automated phone trees — a live expert picks up in under 60 seconds.
Our payment collection tools are designed to work within HIPAA-compliant environments. We don't store patient health information — just the payment data your billing team needs.
You see exactly what the card network charges and exactly what our markup is — every month, on every line of your statement. No bundled mystery rates.
Collections hit your bank account fast. No waiting 3–5 days for funds to settle while your operating expenses keep running.
From daily summaries to detailed sales breakdowns, our intuitive dashboard puts the data you need at your fingertips — in real time, every day.
MTD Net Sales (unchanged — appropriate for a single-provider practice)
↑ +7.69% vs last month
Total Transactions
↑ +12% vs last month
New Sales
↓ -3.86% Cost %
Avg. Patient Payment
↑ +4.2% vs prior
Based on 5,000+ real users reviews
"We were using a medical billing platform that charged us 3.5% on every card transaction. Hip Digital cut that rate by more than half and now we actually earn on our processing. The switch took one afternoon."
Dr. Sarah K.
Family Medicine Practice, 3 Providers
"The text-to-pay feature alone changed our collections workflow. Patients pay before they even leave the parking lot. Our outstanding balances dropped significantly in the first month."
Office Manager
Specialty Clinic
"We were using a medical billing platform that charged us 3.5% on every card transaction. Hip Digital cut that rate by more than half and now we actually earn on our processing. The switch took one afternoon."
Dr. Sarah K.
Family Medicine Practice, 3 Providers
"The text-to-pay feature alone changed our collections workflow. Patients pay before they even leave the parking lot. Our outstanding balances dropped significantly in the first month."
Office Manager
Specialty Clinic
"We were using a medical billing platform that charged us 3.5% on every card transaction. Hip Digital cut that rate by more than half and now we actually earn on our processing. The switch took one afternoon."
Dr. Sarah K.
Family Medicine Practice, 3 Providers
"Accounts receivable aging was a constant source of stress in our practice. Online invoicing combined with automated reminders brought our average collection time from 38 days down to under 12. I track this metric monthly and the improvement has held consistently, not just spiked in the first month. It's one of the most meaningful operational changes we've made."
Rachel Nguyen
billing coordinator, Nguyen Family Practice | San Jose CA
"Processing fees on copays sound small in isolation. Run those fees across 40 patients a day, five days a week, and it becomes a meaningful number. Nobody had ever walked us through that math before. Once someone did, switching was obvious. It should have happened years earlier."
Dr. James Thornton
urgent care physician | Nashville TN
"We were integrated alongside our EHR system within the same week. The billing team was comfortable with the new workflow in less than half a day. Justin made sure someone from their team was available throughout our first week to field any questions. That first-week support made a real difference in how quickly we got up to full speed."
Maria Vásquez
billing director, Rio Grande Medical Associates | Albuquerque NM
"A patient disputed a $2,200 charge and our old processor's response was essentially nothing. Hip Digital pulled the transaction documentation with us, helped structure the dispute response, and we won it. That kind of support on a chargeback is something I didn't know to look for in a processor. It matters more than I would have guessed."
Steve Nakamura
practice manager, Nakamura Chiropractic | Chicago IL
"We require a 50% deposit before scheduling any elective procedure. The online invoicing handles this exactly as needed. Patient receives the link, pays from their phone, we confirm the appointment. No in-office payment conversation, no billing back-and-forth afterward. It's cleaner for us and a better experience for the patient."
Dr. Aisha Johnson
plastic surgery | Beverly Hills CA
"Solo practice, high-deductible patient population. Getting paid is genuinely difficult in my setting and I've tried a lot of approaches over 8 years of practice. Automated invoice reminders have done more for my collections than anything else. Patients respond when the reminder goes to their phone. I cannot overstate how much this has changed my AR picture."
Dr. Patricia Shaw
psychiatrist | Portland OR
"Next-day funding. That is the review. A medical practice cannot afford to wait 3 to 5 days for collections to settle while payroll and suppliers keep running on their own schedule. We don't have to anymore."
Dr. Marcus Webb
podiatrist | Indianapolis IN
"Professional setup with zero interruption to patient flow during the entire transition. I genuinely could not tell you what day we switched over because nothing changed from our clinical staff's perspective. That kind of handoff is rare and it set the tone for the whole relationship."
Donna Reyes
clinic director, Sunrise Urgent Care | Phoenix AZ
"HIPAA compliance was my primary concern going into this. Chad walked me through the payment workflow step by step, explained exactly what data is and isn't stored, and answered every question I raised without rushing. The transition itself was smooth and we were fully live the same week. I have not had a compliance concern since."
Dr. Kevin Pham
internal medicine | Seattle WA
"Outstanding balances dropped 40% in the first two months. That is not an exaggeration and it's not a first-month fluke — we've tracked it every month since. Patients respond to a text message faster than they respond to a mailed statement. Some of them pay from the parking lot before they've even left. The simplicity of the link is exactly why it works."
Nancy Goldstein
office manager, Goldstein Family Dentistry | Scottsdale AZ
"Our EHR billing module was charging us 3.5% on every transaction. THREE POINT FIVE. I genuinely thought that was standard until someone sat down and compared it to what we should have been paying. It is not standard, not even close. We switched and cut that rate nearly in half. The fees we paid for two years before switching are embarrassing in retrospect."
Robert Okafor
CFO, Okafor Medical Group | Houston TX
"HSA and FSA acceptance works exactly as it should. No extra setup, no separate terminal, no awkward conversations with patients about why we can't take their benefits card. That last part mattered more than I expected. Patients appreciate the flexibility, and when they can pay the way they want, collections move faster."
Dr. Sarah Lin
dermatologist | San Diego CA
"Five providers across two locations sharing one billing team is a recipe for end-of-month chaos. The per-provider reporting in Hip Digital's portal fixed that almost immediately. Justin walked us through the full setup during onboarding and the billing team was comfortable within the first week. Month-end close is no longer the event it used to be."
James Calloway
practice administrator, Calloway Orthopedics | Dallas TX
"The impact on our collections was immediate. Our front desk was spending over an hour each day chasing down copays and we had accepted it as part of the job. Text-to-pay changed that entirely. We collect over 90% of outstanding balances before patients leave the building, and the ones we don't collect same-day pay within 48 hours. I wish we had made this change years ago."
Dr. Angela Morris
family physician | Atlanta GA
If you have any questions or feedback, we’re here to help. Get in touch with our specialized teams by using the links below.
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